Our Vision and Values
Shared Vision
To be the world's most CARING company
East Ridge Purpose
To be Chattanooga's most caring company by SELLING HAPPINESS
Our Core Values
Our values define who we are and guide every decision we make. They shape our culture and determine how we serve our guests, support our team, and strengthen our community.
Spirit of Service
By intentionally engaging with others, we serve together to exceed the expectations of our guests, co-workers and community. We empower others by showing honor, dignity and respect.
Continuous Improvement
We commit every day to continuous improvement—both personally and professionally—to think beyond today. By relentless innovation we pursue what's next to forge a greater impact in our community.
Integrity
The unchanging foundation we build our lives and service on. We serve with honest character, compassionate kindness, and an unwavering commitment to what is right, noble and good.
Stewardship
Taking personal responsibility to wisely leverage all time, talent, resources and decisions to serve guests high quality food in a clean, friendly environment.
Excellence
Striving for excellence, we seek to deliver outstanding service with urgency to all at all times.
Accountability
We succeed at our mission by being accountable to one another, to our guests, and to our community. We accept responsibility for results and seek out constructive coaching.
Living Our Values at East Ridge
At Chick-fil-A East Ridge, these values aren't just words—they're the heart of who we are and how we serve every single day. We actively live out these values in everything we do:
Selling Happiness
Our purpose is simple yet powerful: to sell happiness to Chattanooga. Every interaction, every meal, every moment is an opportunity to show care and build meaningful connections. Whether you're a first-time visitor or a regular family, we're committed to making your experience special and memorable.
In Our Service
- We greet every guest with genuine warmth and intentional engagement
- We respond with "My pleasure" because serving you truly is our pleasure
- We go above and beyond to make things right when there's an opportunity to serve
- We remember our regular guests and treat them like family
- We honor and respect every person who walks through our doors
In Our Team Culture
- We invest in team member development through training and scholarship opportunities
- We celebrate individual and team achievements and milestones
- We create an environment where everyone feels valued, respected, and empowered
- We support each other's growth and believe in continuous learning
- We foster a culture of care and genuine community
In Our Community
- We partner with local schools and organizations to strengthen our community
- We participate actively in community events and initiatives
- We look for opportunities to serve those in need and make a positive impact
- We build relationships that extend beyond business transactions
- We take stewardship of Chattanooga's future seriously
In Our Operations
- We maintain the highest food safety, quality, and cleanliness standards
- We prepare every meal with excellence and care
- We train rigorously to ensure consistency and outstanding service
- We continuously seek ways to improve and innovate
- We operate with integrity and accountability in all we do
The Difference Our Values Make
When you visit Chick-fil-A East Ridge, you're experiencing more than just a meal—you're experiencing a culture deeply rooted in care, service, and purpose. The warm greeting you receive, the attention to detail in your order, the cleanliness of our restaurant, and the genuine desire to serve—all of these reflect our commitment to our shared vision and East Ridge purpose.
We're committed to being Chattanooga's most caring company, one interaction at a time. Thank you for giving us the opportunity to serve you and for being part of our Chick-fil-A East Ridge family. Together, we're selling happiness and making a difference.